The Survival Podcast Forum

The TSP Marketplace => Members Support Brigade Forum => Topic started by: moose77 on September 17, 2018, 09:59:36 PM

Title: Old Grouch
Post by: moose77 on September 17, 2018, 09:59:36 PM
Just checking in to see if anyone has had problems with Old Grouch lately. I placed an order in June and didn’t hear anything for almost two months. Called and was told it was a miss and the item would ship out the next day. Two weeks later I call again and it still hasn’t shipped so I cancel the order. Another month later and I still haven’t been refunded the cost. Also had about 5 emails go unanswered.

I’ve only seen one other mention from July of someone else having problems with them. Is anyone else experiencing issues. Jack always talks them up but I don’t feel like this is a very professional way of doing business.

Title: Re: Old Grouch
Post by: Stwood on September 18, 2018, 04:38:15 PM
So I'm not familiar with Old Grouch. Who is it and what is the website??
Title: Re: Old Grouch
Post by: moose77 on September 18, 2018, 07:45:30 PM
Old Grouch Military Surplus located in N.C. The owner is on the expert council and one of the vendors offering a discount through the support brigade.
Title: Re: Old Grouch
Post by: mountainmoma on September 18, 2018, 11:27:56 PM
I have ordered from them a number of times with no problems
Title: Re: Old Grouch
Post by: Kilroy on October 09, 2018, 08:31:26 AM
I have an outstanding order from August.  No response to emails and phone is always busy.  Tried to call for two hours straight, on two different occasions.
Tried another email today.  Credit card and state consumer complaint office are my next stops.
Title: Re: Old Grouch
Post by: Ralph on October 09, 2018, 09:16:12 AM
Try sending an email to Jack with the details, I am sure he would look into it.
Title: Re: Old Grouch
Post by: Stam749 on February 27, 2019, 04:06:50 PM
I had the same problem with Old Grouch. Sent emails and spoke with them twice on the phone. Took me about 30 separate calls to get through and not get a busy signal. Both time was given a different excuse as to why my order hadn't shipped. Tried to clear it over a 2 month period with no luck. I just finally gave up on them.