Author Topic: Gerber  (Read 2362 times)

Offline nafterize

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Gerber
« on: June 17, 2010, 04:31:48 PM »
Say what you will about the mystery Gerber steel, their customer service is awesome.

I had a shortcut that flat-out broke; one of the retention bars cracked and was lost. I called up Gerber and got to a person quickly. She told me that they don't make the shortcut anymore, but they would replace my tool with something similar.

About a week later I got a package from Gerber with a brand-new Shortcut! I guess they have some sitting in the warehouse.

I wish more companies were so helpful!

Offline JoshRonin

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Re: Gerber
« Reply #1 on: June 22, 2010, 01:00:29 PM »
Awesome customer service.  Im looking into getting some quality stuff, and I really liked cold steels product line, but their prices are out of my range.  From what I've been told by many others, Gerber is a good quality choice that is affordable. 

Offline RightArmOfWyoming

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Re: Gerber
« Reply #2 on: July 02, 2010, 12:48:59 PM »
I thought this was going to be a post about using baby food as MREs.  ;D

MWD

Offline Heath2

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Re: Gerber
« Reply #3 on: September 12, 2010, 07:07:02 PM »
Definitely awesome customer service I bought a used folder off eBay and it didn't have the pocket clip and I contacted gerber and explained my story and they just sent me a new clip and all the hardware at no charge.