Author Topic: Calling customer service (avoiding the wait)  (Read 2951 times)

Offline Kilgor

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Calling customer service (avoiding the wait)
« on: January 21, 2011, 12:58:21 PM »
A tip for my fellow TSPers.  Clark Howard turned me on to a website ( www.gethuman.com ) where you can find phone numbers for most companies that lets you get straight through to a person rather than waiting on hold to speak to someone.  It has worked great for me and has been a real time saver.

Offline LvsChant

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Re: Calling customer service (avoiding the wait)
« Reply #1 on: January 21, 2011, 01:04:46 PM »
Wow! thanks. I just spent 20 minutes waiting for someone in customer service for hamilton beach to talk with me.

Offline Mastoo

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Re: Calling customer service (avoiding the wait)
« Reply #2 on: January 21, 2011, 06:45:00 PM »
Let's see, 20 minutes of menus to get a person on Charter or I can say "Agent agent agent"...

Offline mxitman

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Re: Calling customer service (avoiding the wait)
« Reply #3 on: February 10, 2011, 01:38:14 PM »
Many years ago our newspaper ran an article with a list of numbers just like the website. I had cut it out and saved it and recently found it again and used it to call into my verizon account... worked great I was with someone in about a minute. Saved the site thanks!

Offline Nicodemus

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Re: Calling customer service (avoiding the wait)
« Reply #4 on: February 10, 2011, 04:26:58 PM »
That's a good site, Kilgor. Thanks!

I've tried both the "Agent, Agent" method and hitting "0" when on the phone with a few companies. Sometimes it works and sometimes it doesn't. Hopefully people can use this resource to get around to a real live person more quickly.

+1

Offline well illuminated

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Re: Calling customer service (avoiding the wait)
« Reply #5 on: September 28, 2011, 12:06:04 PM »
thanks for this - i spent many years working on the phones in cs postion - when i call any major company now i get a few more gray hairs before i even speak to anyone - this website will be a life saver