Evening,
I ordered some of the pre-made quart size bags from them. I ordered them on 5/16 and they were on the doorstep today (5/20). I am in northern Kalifornia. I too had read some of the concerns/complaints on customer service/slow shipping issues but since I wasn't in a big hurry for them I decided to order from them. Next time I will order a larger size, probably the gallon size. My plan was to vac pack whole bags of flour and sugar but the quart bags are too small, they will well for hamburger, cheese, batteries, etc.
Chad