Author Topic: Good service from RCBS  (Read 1379 times)

Offline adam165

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Good service from RCBS
« on: December 10, 2012, 07:59:13 AM »
I just wanted to let people know about the good service I got from the folks at RCBS. Last night I broke the small primer plunger on my hand priming tool. This morning I called customer service and they are sending me a replacement free of charge no questions asked. I was really surprised when I asked how much and the rep said they had it covered. Not even a charge for shipping. So in return I am going to recommend them to all my friends.

Offline ag2

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Re: Good service from RCBS
« Reply #1 on: December 10, 2012, 10:24:11 AM »
They did the same thing for me on my Progressive 2000 Press.  There's one particular part of the press (not the hopper) that is made from plastic and everything else is metal.  It broke because I cranked the screws a little too hard.  I offered to buy another.  They sent me two for free.
I'm told the other big name press manufacturers do this also.  Great service.  I would recommend getting your spare parts now, while the gettin' is good.  They could all change their tune down the road if things get tougher, or even if they don't.